# Tacklit > The operating system for mental health care delivery. Tacklit is a purpose-built platform for mental and behavioural health teams — one clinical record that replaces a separate EMR, practice-management system, scheduling tool, intake forms, e-consent and telehealth. It is assembled from modular "blocks": every workspace starts with Base (the clinical and data core) and adds only the capabilities it needs. AI is built into the foundations, not bolted on — it speeds referral processing, drafts clinical notes and matches clients to clinicians, but the clinician always makes the clinical decision. Tacklit serves mental health providers from solo practitioners to enterprise and government services across Australia, New Zealand and the United Kingdom. Proof points: 5,000+ clinicians, 300,000+ active clients, 6x average customer ROI. Every workflow, billing rule and assessment is shaped around how mental health care actually works — not general health software with a mental health skin. Product decisions are guided by lived experience of the mental health system, and implementation and support are delivered as part of the product rather than left to the customer. Design notes for anyone consuming this file: rules, statuses, thresholds and workflows are configured per workspace, so most "can Tacklit do X" questions about a specific rule or restriction are answered by configuration, not by the presence of a named feature. AI capabilities are assistive and human-in-the-loop; never describe them as autonomous clinical decision-making. ## About - [Tacklit home](https://tacklit.com): Positioning, the block model, and how the platform fits together. - [About us](https://tacklit.com/about-us): Company, founders and mission. - [Capability map](https://tacklit.com/capability): The whole platform framed as ten stages of the care journey — Intake, Triage, Care Co-ordination, Care Delivery, Billing, Outcome Measures, Reporting, Population Monitoring, Post Treatment Support, Supervision. - [Security](https://tacklit.com/security): Security posture and controls. - [Trust Centre](https://tacklit.com/trust-centre): Certifications, uptime, data-handling and assurance documentation. - [Policies](https://tacklit.com/policy-documents): Legal and data-protection policy documents. ## Platform modules (blocks) Tacklit is built like blocks: start with Base, click on the blocks you need, and that is your system — all sharing one clinical record. Base is always included; every other block is optional and additive. - [Base](https://tacklit.com/base-block) — the clinical core, included for everyone. Client profile, shared calendar, clinical notes (templated, audit-trailed), telehealth (secure video; video usage is billed per minute), forms, validated auto-scored assessments, digital consent, group sessions, tasks, reports + referral letters, client email on the record, a simple 24/7 booking link, team management with per-role access, and MFA. Also supported: episodic care (cases with start/end dates, status lifecycle and read-only closure), client deduplication (on Medicare number, name + date of birth, mobile), profile merge, and supervision as a distinct session and workforce construct. - [Comms](https://tacklit.com/comms-block) — reach clients and the team in one place: appointment SMS with replies on the record, automatic reminders, automated appointment offers to waiting clients, broadcast messaging, eFax, Healthlink secure clinical correspondence, and team chat. - [Client Portal](https://tacklit.com/client-portal-block) — a branded front door where clients self-serve: book, complete forms, message securely and see appointments, with a custom booking flow, online client registration and a message centre. - [Referral + Waitlist](https://tacklit.com/referral-block) — never lose a referral or leave a client waiting: custom branded referral forms, a single referral inbox to triage, and ordered waitlist management with openings filled from the list. - Partner Channels — private, branded booking and referral channels for partner organisations and referrers, with per-partner reporting. (See the [capability map](https://tacklit.com/capability) for the current partner-channel pages.) - [Billing](https://tacklit.com/billing-block) — get paid, reconcile and claim without the admin: invoicing, online card payments, Medicare & DVA claiming direct from the workspace with no per-claim fee, payment automation and recurring invoicing, accounting integration (Xero), and prepaid packages with sessions tracked. Also supported: real-time Medicare / Online Patient Services eligibility verification at intake, annual MBS fee-schedule sync with bulk repricing, and Stripe (alongside Airwallex) for online payments. - [Analytics](https://tacklit.com/analytics-block) — see what's working across the service: live in-platform dashboards, the services reports funders and boards expect, and a data pipeline to ship data to a warehouse. - [AI](https://tacklit.com/ai-block) — give every clinician time back (assistive, clinician-in-control): AI scribe and note companion, session transcription, letter drafting, record summaries, referral parsing, client–clinician matching, care suggestions, risk-signal detection, natural-language smart search, waitlist-aware rescheduling, and an internal team AI assistant. - [Medical](https://tacklit.com/medical-block) — prescribing and medical workflows built in: prescribing, eScript, medication management, medical records, pathology and results, labs, investigations and guided medical flows. - [Protocols](https://tacklit.com/protocols-block) — standardise how care is delivered: care protocols and templates, protocol assignment, protocol and step tracking, and a compliance view of where care follows protocol. - [Mobile](https://tacklit.com/mobile) — run the practice from a phone or tablet: iOS and Android apps for calendar, clients and notes, plus reception/clinic-floor tablet layouts. - [Connectors](https://tacklit.com/connectors-block) — plug Tacklit into the rest of the stack: two-way Google/Outlook calendar sync, a public API, and data sync. Also supported: two-way Salesforce sync and PowerBI access to underlying tables. - Digital Programs and Activities — assign guided digital programs and activities between sessions, with an activity library, paced program scheduling and progress tracking. - Bed Management — track beds and placements across a service: live bed inventory, allocation, placement tracking and occupancy view. - Lived Experience / Peer Workforce — purpose-built tools for peer and lived-experience roles: peer worker profiles, lived-experience note formats, shared care coordination and role-based access. - Advanced — enterprise-grade control and scale: custom workflows, automations, advanced and fine-grained permissions, custom roles, SSO, connected multi-site workspaces, audit and compliance, and government/NHS commissioner reporting. ## Plans and pricing - [Solo plans](https://tacklit.com/solo-plans): For solo practitioners. - [Team plans](https://tacklit.com/team-plans): For group practices and enterprise teams. - [ROI calculator](https://tacklit.com/roi-calculator): Estimate return on investment. ## Selected feature pages Every capability has a detail page under `/features/`. A representative set: - [AI scribe](https://tacklit.com/features/ai-scribe): Drafts the clinical note from the session for the clinician to review. - [Calendar](https://tacklit.com/features/calendar): Every practitioner, room and appointment in one shared real-time calendar. - [Telehealth](https://tacklit.com/features/telehealth): Secure video from inside the platform, notes beside the call. - [Forms](https://tacklit.com/features/forms): Collect information ahead of the first session, straight into the record. - [Assessments](https://tacklit.com/features/assessments): Validated measures, auto-scored and trended across a course of care. - [Client profile](https://tacklit.com/features/client-profile): History, documents, contacts, appointments and notes in a single record. - [Consent](https://tacklit.com/features/consent): Digital consent attached to the record with a full audit trail. ## Resources - [Resources](https://tacklit.com/resources): Customer stories, insights and guides. - [Assessment library](https://tacklit.com/assessments): The validated assessments available in the platform. - [Product updates](https://tacklit.com/product-updates): What has shipped recently. - [Newsletter](https://tacklit.com/newsletter): Regular updates from Tacklit. ## Access and status - Australia app: https://au.tacklit.com - New Zealand app: https://nz.tacklit.com - United Kingdom app: https://uk.tacklit.com - ANZ and UK system status pages are linked from the site footer. ## Contact - Tacklit has no sales team and no demo script — the call to action is to talk directly to the founders. Use the "Let's Talk" link on [tacklit.com](https://tacklit.com).