Online cancellation used to be available only to a handful of practices. It's now a setting any practice can turn on.

Where to Find It

Calendar Settings → Account Level Settings → Client Cancellation.

• Allow clients to cancel appointments online, or Unable to cancel appointments online (default).
• Cancellation notice period (hours): clients can't cancel online once the appointment is less than this many hours away.
• Click Save and apply.

What Clients See

• Outside the notice period: a Cancel this appointment button, then a confirmation. This works even when rescheduling is turned off.
• Inside the notice period: no cancel button, and a message explaining that the appointment is within the notice period and to contact the practice. The notice period is enforced on the server, not just hidden in the portal.

Good to Know

• Your team can still cancel at any time. The setting only limits clients.
• Reschedule Rules only cover reschedules. The cancellation notice period is set separately here.