Card charges for late cancellations and no-shows never used to produce an invoice. A no-show rule billed the full session fee regardless of what was charged, a late cancellation couldn't be invoiced at all, and a failed charge left no record of what the client owed. All of that is now handled for you.

What Changed

• Generate Invoice is now an action on the Appointment Cancelled trigger.
• A new Cancellation Type condition lets a rule act on some cancellations only: Client or Practitioner, Cancelled Short Notice or Cancelled With Notice. It works on Take Payment rules too.
• Invoices from an Appointment Client No-Show rule now bill the no-show fee, not the full session fee.
• If staff waive or change the fee when they process the appointment, the invoice follows that. A fee of $0 makes no invoice.

What You'll Notice

• Rule builder: the Generate Invoice step says what the rule will bill, for example "Bills the late-cancellation fee" followed by your fee bands.
• Invoice line: a late cancellation reads "Cancellation Short Notice" and a no-show reads "Did not Attend".
• Existing session invoice: if the appointment already has a current invoice, the fee is recorded on it and no second invoice is made. If that invoice was voided or fully refunded, the fee gets its own invoice.
• Payments and refunds for an appointment are recorded only on its current invoice, never on a voided one.
• An invoice created after the client has already paid is saved as Paid, not Issued.
• The "thank you for your payment" email now also goes to the client's billing key contacts and extra send-to addresses, the same as the invoice email.

Good to Know

Practices without no-show and late-cancellation fee bands keep their existing no-show invoice pricing. Fees can now be set by an admin under Control Panel → Billing → Session fees.