Trust sits at the centre of mental health care.

Without trust, there is no therapeutic alliance. And without it, meaningful care cannot occur. People receiving care must feel safe to share deeply personal experiences. Clinicians must feel confident that the systems supporting their work are secure, reliable and aligned with professional standards.

As services increasingly rely on digital platforms and AI-enabled tools, trust must extend beyond the therapeutic relationship. The technology itself must be trusted by providers and by the people receiving care.

There are several dimensions to this trust.

Security and information protection are foundational. Mental health data is among the most sensitive information any organisation holds. Robust technical and organisational safeguards are required to protect against unauthorised access, data loss and misuse.

Privacy is equally critical. People receiving care must have confidence that their information is handled lawfully, transparently and with respect. Clear policies and responsible data practices are central to maintaining that confidence.

Compliance and governance support sustainable service delivery. Mental health organisations operate within complex regulatory environments. Technology must enable adherence to relevant legal and funding frameworks, giving leaders confidence that obligations are being met.

Reliability and operational resilience complete the picture. A platform must be dependable and consistent. Availability and performance are critical so teams can deliver care effectively.

At Tacklit, trust informs how we design, build and operate our platform. We recognise that we support systems that underpin deeply personal human interactions. That responsibility shapes our approach to security, privacy, compliance and reliability.

You can learn more about our policies, safeguards and practices in the Tacklit Trust Centre.