Release Note

Appointment Date Rules Can Catch Late Bookings

Release date:

An Appointment Date rule timed "5 days before" only ran for appointments dated exactly 5 days out. Anything booked closer than that never got the action. Rules can now opt in to catch those bookings.



What's New

• A new tick box in "Timing relative to appointment": Also run for appointments booked after this point (within the next N days). It shows for the Appointment Date trigger, timed Before, 1 to 31 days.
• The Rule Summary reads "5 days before appointment, or at the next overnight run if booked later".
• Each late-booked appointment is picked up once, at the next overnight run (5am Melbourne for AU, 2am London for UK).
• Appointments that have already started or are cancelled are skipped. Generate Invoice and Take Payment rules skip appointments that are already billed.



Good to Know

• Ticking it also runs the rule once for appointments already booked inside the window.
• If you stacked rules as a workaround (5, 4, 3, 2, 1, 0 days), delete the extra rules when you tick this, or the action runs more than once.
• Off by default. Existing rules are unchanged.

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Each quarter, we highlight research, customer innovation, and other relevant information in pursuit of digitally enabled, people-centred, high quality mental health care.

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We acknowledge the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.

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St Kilda, Melbourne

We acknowledge the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.

City Road, London

Ecocity, Kuala Lumpur

TACKLIT © All Rights Reserved, 2026.

St Kilda, Melbourne

We acknowledge the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.

City Road, London

Ecocity, Kuala Lumpur

TACKLIT © All Rights Reserved, 2026.