Release Note

Booking Now Shows Why No Time Slot Is Available

Release date:

An empty day in the booking card used to leave you guessing. Now it tells you what's blocking the slots, so you know what to fix.



What Changed

• Calendar and Open Slots both show the reason under "No slot available", for example "Not in appointment type's schedule" or "Not in practitioner's working schedule".
• "Please update your filters or clear all" now only appears when a time filter is actually hiding slots.
• If available times can't be loaded, you see a short message saying it's usually temporary, with a Try again button, instead of an empty day.



Good to Know

• The reason points at the set-up: appointment type schedule, practitioner working hours, rooms or delivery mode. Fixing that brings the slots back; changing filters won't.
• Applies to booking from the calendar and from a group, in every brand.
• Appointment campaigns and the older booking screens still show the general "no availability" message.

Subscribe to Tacklit’s Quarterly Newsletter

Each quarter, we highlight research, customer innovation, and other relevant information in pursuit of digitally enabled, people-centred, high quality mental health care.

Subscribe to Tacklit’s Quarterly Newsletter

Each quarter, we highlight research, customer innovation, and other relevant information in pursuit of digitally enabled, people-centred, high quality mental health care.

Subscribe to Tacklit’s Quarterly Newsletter

Each quarter, we highlight research, customer innovation, and other relevant information in pursuit of digitally enabled, people-centred, high quality mental health care.

Subscribe to Tacklit’s Quarterly Newsletter

Each quarter, we highlight research, customer innovation, and other relevant information in pursuit of digitally enabled, people-centred, high quality mental health care.

St Kilda, Melbourne

We acknowledge the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.

City Road, London

Ecocity, Kuala Lumpur

TACKLIT © All Rights Reserved, 2026.

St Kilda, Melbourne

We acknowledge the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.

City Road, London

Ecocity, Kuala Lumpur

TACKLIT © All Rights Reserved, 2026.

St Kilda, Melbourne

We acknowledge the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.

City Road, London

Ecocity, Kuala Lumpur

TACKLIT © All Rights Reserved, 2026.

St Kilda, Melbourne

We acknowledge the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.

City Road, London

Ecocity, Kuala Lumpur

TACKLIT © All Rights Reserved, 2026.