On merchant-of-record accounts, a refund used to come entirely out of the practitioner's payout. Refunds now split the way the original payment did.

What Changed

• Refund window: before refunding, you see a breakdown of the practice's share, the Stripe and Tacklit fees on the refunded amount, what the practice pays back, and how the practitioner's payout changes.
• Fees on the refunded amount: choose whether the practice (default) or the practitioner covers them.
• Full Refund: opens a confirm window listing each payment and the total, then refunds the payments one at a time.
• Refunds after a payout: what the practitioner owes comes off their next payout. It shows as a refund deduction row in Payouts, ticked automatically, and the payout confirmation shows the total.

Good to Know

• A refund won't go ahead if the practice's Stripe balance can't cover its share at that moment. Nothing moves, and the message says how much is needed. Set a minimum balance in your Stripe payout settings.
• A refund also waits while the payment is still settling, or if the practitioner's cleared Stripe balance can't cover it.
• Automatic refunds on cancellation follow the same rules, with the practice covering the fees. If one can't go ahead, it's recorded as a failed refund with the reason.
• Refused refunds on every account now show the actual reason instead of a general error.
• Refunds made directly in the Stripe dashboard, and disputes or chargebacks, don't return the practice's share.
• Practices without merchant of record see no change.