If a client was created as an Adult by mistake, you can now fix it yourself. Previously, profiles could only be converted upwards (for example Child to Young Person), so correcting an Adult record needed a support request.

How It Works

• Open Edit client on an Adult record and click Convert Profile Type (next to Reset Password).
• Young Person is selected by default.
• No parent or guardian is needed to convert. You can add guardian details afterwards as usual.
• Only the profile type changes. Notes, appointments, forms and portal access stay as they are.

Good to Know

Converting to Child, or to or from Couple, still needs a request to our support team. Live for all accounts.