Missed sessions and late cancellations cost your practice time you can't fill. Until now these fees could only be set by our team. An admin can now set them on the Session fees page under Control Panel → Billing, and each session is charged by what happened: attended, no-show or cancelled late.

You Choose the Fees

• No-shows: a percentage of the session fee, or a fixed amount.
• Late cancellations: the closer to the session the client cancels, the more they pay. For example, 50% within 24 hours and 25% within 72 hours.

See It Before You Save

As you type, you see exactly what your client pays. When a save changes how clients are charged, you're asked to confirm first.

Nothing Gets Lost

• Turn charging by session outcome off and charges go back to how they worked before. Your fees are kept and come back when you turn it on again.
• Every change is recorded in Change History, so you can see who changed what, and when.

Invoicing These Fees

To invoice these fees automatically, add a Generate Invoice rule in Task settings. If the booking invoice is still unpaid, it's voided and replaced by the fee invoice. A fee that staff waived, or a session a funder covers, is never charged.

Good to Know

Nothing changes until an admin saves new fees. New fees apply from the next session processed. Sessions already charged keep their charge.