Communications
Message Centre
Message Centre brings SMS and Email — inbound and outbound — into a single, shared workspace. No more switching between tools, losing threads, or missing messages. Your whole team can see what's been said, who's handling it, and what needs attention.
Fewer missed messages
Everything in one place means nothing slips through. Message Centre consolidates all SMS and Email into a single shared inbox, giving your team complete visibility over every client conversation so no message goes unanswered.
Faster response times
Pre-canned replies and shared visibility reduce back-and-forth. Your team can respond to common queries instantly with reusable templates, while collaborative inboxes ensure someone is always across what needs attention.
Better team coordination
Private notes, @mentions, and collaborative inboxes keep everyone aligned. Hand off conversations seamlessly, loop in colleagues without the client seeing, and ensure your whole team is working from the same page.
Message Centre
What We Mean by Message Centre & The Problems We Solve
A Message Centre in practice management is a unified communications hub that brings all inbound and outbound SMS and Email into one shared workspace. Practices typically juggle personal phones, shared email accounts, and scattered tools to keep up with client communication. Messages get lost, follow-ups slip through, and there's no clear record of who said what. For compliance-conscious allied health teams, this is a real risk.
Fragmented communication creates missed messages, duplicated effort, compliance gaps, and a poor client experience. Without a centralised record, it's difficult to maintain accountability or ensure continuity of care when multiple team members are involved.
Tacklit's Message Centre solves this by consolidating every client conversation into a single, auditable thread. Whether it's an SMS reminder, an email follow-up, or an internal handover note, everything lives in one place. Your team gets shared visibility, clear ownership, and the tools to respond quickly and consistently — without switching between apps or losing context.
Unified SMS & Email with collaborative inboxes
Manage inbound and outbound SMS and Email from one place. Every client conversation lives in a single thread — no switching between apps or losing context. Shared team inboxes ensure everyone can see what's happening and pick up where a colleague left off.
Inbound and outbound SMS and Email in one thread
Shared team inboxes with full conversation visibility
Assign conversations and track ownership
Private notes, @mentions & prioritisation
Add internal notes to any conversation thread and tag team members with @mentions to loop them in — without the client ever seeing it. Flag urgent messages and label conversations with custom tags to quickly filter and sort so your team focuses on what matters most.
Internal notes invisible to clients
@mention team members to hand off or escalate
Custom tags and priority flags for quick filtering
Pre-canned replies & client context at a glance
Create and customise reusable message templates to save time on common responses while keeping your tone consistent and professional. Instantly see client profile information based on their mobile number or email address — so you always know who you're talking to without leaving the conversation.
Reusable message templates for consistent responses
Automatic client profile lookup from mobile or email
Professional, on-brand communication across the team
The Tacklit Message Centre Advantage
Tacklit's Message Centre gives your team one shared space for SMS and Email — so you can respond faster, stay coordinated, and keep a clear record of every conversation. Fewer missed messages, faster response times, better team coordination, clearer compliance posture, and an improved client experience — all from a single, unified inbox.
