Smarter Appointment Scheduling & Location Management

We've rolled out a set of improvements to appointment availability and location handling to make scheduling more accurate, flexible, and consistent across telehealth and face-to-face bookings.

Face-to-Face Location Selection

• Face-to-face appointment types now support explicit practice location selection

• Select one or multiple locations (up to 15) per appointment type

• Appointment types can be configured as location-specific or available across all locations

Telehealth Availability

• Appointment availabilities for Video, Audio, and Phone Dial sessions are now calculated based on clinician schedule telehealth locations

• Clinicians must select Telehealth in their schedule location slots for telehealth availabilities to appear

Location-Aware Availability

• Face-to-face availability is now filtered by clinician schedule location, ensuring location-specific bookings only surface when clinicians are actually scheduled at those locations

Room Enforcement

• Room selection now respects appointment type and location rules

• Rooms tied to a specific location will no longer be selectable for other locations

Appointment Instructions Priority

Appointment instructions now follow a clear priority order:

1. Instructions entered during appointment booking

2. Face-to-face location instructions

3. Account-level guidance note

Further Enhancements

• Added "Any Location" option to clinician schedule setup for greater flexibility

Read our full 'How to' guide here: https://support.tacklit.com/en/articles/13741554-how-to-set-up-locations-for-appointment-types