Update Client Email & Reset Password

Clinicians now have the ability to update a client's email address and trigger a password reset email directly from the Edit Client Profile screen in CareOS.

How It Works

• Navigate to a client's profile and open Edit Client Information

• Update the client's email address field as needed

• Click the Reset Password button to send the client a password reset email

• The client must have already logged in at least once for this feature to be available

Why This Matters

Previously, updating a client's email or triggering a password reset required support intervention. This enhancement gives clinicians direct control, reducing delays and improving the client experience.