Hello everyone,  

Welcome to our third newsletter for 2025. At Tacklit we build technology that streamlines mental health service delivery, so that clinicians can focus on care. In our quarterly newsletter, we highlight research, customer innovation, and other relevant information in pursuit of digitally enabled, people-centred, high quality care.

Events, News and Insights

The TheMHS conference will be happening in Brisbane next month. With this year's theme of 'Envisioning 2050, Towards a Better Mental Health System', this is the leading mental health industry conference in Australia. Tacklit's team will attend, and we are proud to support it alongside other leading mental health organisations.

*** * ***

Over 70 global mental health senior industry leaders joined eMHIC's webinar recently to explore Caraniche's digital transformation journey, powered by the Tacklit platform. Tacklit CEO Chris Griffiths and Caraniche's CEO Jacinta Pollard shared valuable insights during the session. If you missed it, you can watch the recording, or read the summary article.

*** * ***

As AI continues to evolve rapidly, mental health leaders are facing increasing pressure to separate hype from practical opportunity. In our latest white paper, we present a clear and actionable approach to AI adoption in large mental health services, grounded in real-world experience and focused on measurable impact.

You’ll find insights on:
* Which AI use cases offer the strongest return with manageable risk
* How to build the systems, policies and governance needed for long-term success
* What to look for in vendor partnerships to ensure sustainable outcomes

Tacklit Updates

At Tacklit we believe the role of technology is to amplify the impact of human-led mental healthcare, not replace it. We believe any AI solutions must place patient safety and data security at the forefront.

We call this "Responsible Intelligence".

Click here to learn more about our AI philosophy and our portfolio of AI solutions.

*** * ***

We are excited to share the launch of Tacklit's new Resource Library! In the library, you can find customer case studies, Tacklit's own articles and insights, and the back catalogue of our quarterly newsletter. All in service of using technology to amplify the impact of mental health organisations. Click here to check it out.

Customer Announcements

Based in Melbourne, Windana is one of the largest service providers in Australia for people experiencing alcohol and other drug harms. It has chosen Tacklit to enhance its client-centric model of care.

Youthline is a leading youth mental health organisation in Aotearoa New Zealand. It manages over 260 thousand helpline contacts each year, and provides free counselling services, youth mentoring and school programmes. It has chosen Tacklit to run end-to-end services and digitise data collection and analytics.

The Retreat Clinics are one of Tacklit's newest customers, but might be our oldest customer too! They were founded over two hundred years ago, in 1792. An independent charity with over 50 clinical staff, they support the mental health of the York and Manchester communities when others cannot.

*** * ***

We hope you enjoyed this newsletter. Please feel free to hit reply with any thoughts, questions or comments - we would love to hear from you.  If you would like to see more frequent news and updates, please follow our page on LinkedIn. Feel free to forward this newsletter to anyone else who might be interested. They can also subscribe here. Good luck with the important work you do, and see you next quarter!  Best wishes,

The team at Tacklit.