Content

Telehealth Settings

Release date:

Apr 10, 2025

New Telehealth Settings Tab

  • Added a new Telehealth Settings tab in the control panel.

Telehealth Provider and URL

  • Ability to set a telehealth provider other than Tacklit at account, group and clinician levels.

  • Ability to set a telehealth meeting URL at clinician and group levels.

Outbound Dialing

  • Added an option to enable/disable outbound dialing (enabled by default).

  • Hide the link for outbound phone call and call in client header.

Group Telehealth Sessions

  • Added support for group telehealth sessions.

Settings for Help Button

  • Previously: Hardcoded for Raise only, with alerts sent to all superusers.

  • Now:

    • Can be enabled for other customers.

  • New options to set button visibility to host only

Session Recording Options

  • Previously:

    • Hardcoded for Raise only.

    • Limited to mandatory recording (auto-starts when a participant joins).

  • Now:

    • Can be enabled for other customers via settings.

    • Added an optional recording mode, allowing clinicians to start recording manually after joining a call.

Participant Forms

  • Added survey form settings for entry and exit calls.

Telehealth Instructions

  • Added the ability to configure telehealth-specific instructions.

Rich Text Support for Account-Level Instructions

  • Account-level instructions now support rich text formatting.

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Each quarter, we highlight research, customer innovation, and other relevant information in pursuit of digitally enabled, people-centred, high quality mental health care.

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Each quarter, we highlight research, customer innovation, and other relevant information in pursuit of digitally enabled, people-centred, high quality mental health care.

St Kilda, Melbourne

We acknowledge the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.

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TACKLIT © All Rights Reserved, 2025.

St Kilda, Melbourne

We acknowledge the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.

St Johns Court, Chester

Ecocity, Kuala Lumpur

TACKLIT © All Rights Reserved, 2025.

St Kilda, Melbourne

We acknowledge the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.

St Johns Court, Chester

Ecocity, Kuala Lumpur

TACKLIT © All Rights Reserved, 2025.

St Kilda, Melbourne

We acknowledge the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.

St Johns Court, Chester

Ecocity, Kuala Lumpur

TACKLIT © All Rights Reserved, 2025.