The message centre gives clients and your team a secure, two-way channel to message each other, with the whole conversation captured against the client record.
Secure conversation, on the record
Two-way and secure.
Message clients without email or personal phones.
On the record.
Conversations sit with the client's care.
For the whole team.
The right staff can see and continue a thread.
Better than email.
A channel built for client communication.
One channel instead of email
- ✕Client email in personal inboxes
- ✕Threads only one person sees
- ✕Insecure channels
Built for how you work
Clinicians
Message clients securely between sessions.
Reception
Handle client queries in one channel.
Clients
Reach their team without phone tag.
More blocks in the clinical core
Everything in Base works from the same client record.
Calendar
→Schedule appointments across practitioners with availability and room views.
Telehealth
→Run secure video sessions from inside the platform, no extra software.
Forms
→Send intake and clinical forms clients complete before they arrive.
Assessments
→Deliver standardised assessments and track scores over time.
Client profile
→One clinical file per client with history, documents and contacts in one place.
Consent
→Capture and store client consent digitally with an audit trail.
Common questions
Is messaging secure?
Yes. It is a secure, two-way channel, not email.
Are messages on the record?
Yes. Conversations are captured against the client's care.
Can more than one person see a thread?
Yes. The right team members can see and continue it.
See secure client messaging
A 20-minute walkthrough of the Client Portal.
