SMS lets you send appointment texts to clients and receive their replies inside the workspace, so two-way texting sits next to the calendar and the client record instead of on someone's phone.
Texting that stays on the record
Two-way, in one place.
Send texts and read replies against the client file, not a personal phone.
Triggered by the calendar.
Appointment texts flow from the bookings that prompt them.
Faster than phone calls.
Reach clients where they actually respond.
Captured for the team.
Conversations are visible to the right staff, not stuck with one person.
One thread instead of a personal phone
- ✕Texting from a personal phone
- ✕Replies only one person sees
- ✕Manual reminders by call
Built for how you work
Reception
Text clients and see replies without a personal phone.
Clinicians
Reach clients quickly with messages kept on the record.
Practice managers
Keep client texting on the service, not staff phones.
More blocks in the clinical core
Everything in Base works from the same client record.
Calendar
→Schedule appointments across practitioners with availability and room views.
Telehealth
→Run secure video sessions from inside the platform, no extra software.
Forms
→Send intake and clinical forms clients complete before they arrive.
Assessments
→Deliver standardised assessments and track scores over time.
Client profile
→One clinical file per client with history, documents and contacts in one place.
Consent
→Capture and store client consent digitally with an audit trail.
Common questions
Are replies captured?
Yes. Client replies land against their record, so the whole conversation is in one place.
Do staff need a personal phone?
No. You send and receive client SMS from inside the workspace.
Are texts linked to appointments?
Yes. Appointment SMS flow from the calendar that triggers them.
See texting that stays on the record
A 20-minute walkthrough of SMS in Comms.
