Tacklit is committed to ensuring a seamless and responsible process when closing customer accounts. This policy outlines the steps we follow when offboarding customers, ensuring data security, compliance, and clarity in financial responsibilities.

Account Closure Initiation

Customers wishing to close their Tacklit account must formally notify us in writing via email at least 30 days in advance. Requests should be directed to support@tacklit.com or your Customer Account Manager. We will verify any account closure requests with the account holder on record, and will confirm in writing the request has been received and acknowledged.

Upon initiation of the Account Closure process our system will trigger notifications to your active staff members to notify them of the date of the workspace closure. We do not send any notices to any clients with registered accounts linked to your service.

Outstanding Invoices and Financial Obligations

Before an account can be officially closed:

• All outstanding invoices must be fully settled.

• Any financial obligations outlined in existing contracts must be fulfilled.

Failure to settle outstanding invoices may delay the closure process, any data extraction and/or incur additional fees.

Data Export Procedure

Customers have the right to export their data stored within Tacklit:

• Request: Data export requests should be submitted via email to support@tacklit.com within the notification period.

• Format: Data will be exported in a structured, accessible digital format (CSV or JSON).

• Timeframe: Data exports will be completed and securely delivered within 14 business days of the request acknowledgement, or on another mutually agreed date.

Our export procedure will give you secure access to your exported files. You must then arrange for those files to be moved into a location of your choosing within 3 days so we can securely close off access and remove the data in line with our security policy. We are not able to load your data into other systems or storage directly.

We only return data to the Data Controller which is typically the person or organisation that owns the workspace. We do not return data to individual staff members in your workspace, should you wish to do so you will be able to from the raw extract files provided.

Data Retention and Deletion

After successful account closure:

• Tacklit will retain customer data securely for 30 days, post-offboarding, to allow for any required follow-up.

• After the 30-day retention period, all customer data will be deleted from Tacklit’s systems unless otherwise required by law or as specified in individual contractual agreements.

Final Confirmation

Upon completion of all offboarding steps, customers will receive:

• Written confirmation that their account has been closed via email.

• Verification that all data export procedures have been completed, if requested.

Customer Support

Throughout the offboarding process, Tacklit support remains available to assist customers and ensure a smooth transition.

For any questions or clarifications, please contact us at support@tacklit.com.