User Policies
User Policies
User Policies
User Policies
NZ Privacy Policy
Last Modified: October 2025
Tacklit is committed to maintaining the privacy and confidentiality of personal information. This policy explains how we handle information for users and organisations located in New Zealand, in compliance with the Privacy Act 2020 and the Health Information Privacy Code 2020 (HIP Code).
1. Introduction
Tacklit interacts with personal data in three main ways:
(i) Data Controller – Customer Information
We act as a data controller when collecting and using information from healthcare professionals and their teams. This includes details provided when registering for a Tacklit account, using our platform, engaging with support or communicating with our team.
(ii) Data Processor – Patient / Client Information
When healthcare providers use Tacklit to manage client care, we act solely as a data processor. This means we process patient information on behalf of our customers, in line with their instructions. The healthcare provider is the data controller and remains responsible for how that information is collected and used.
(iii) Data Controller – Direct Interactions
If you engage with us directly — for example, by booking a demo, attending an event or contacting us — we may collect some information to respond to your enquiry or provide resources. We may also process publicly available information about healthcare professionals (e.g. registration or practice affiliation) for professional engagement.
“Personal information” means any information about an identifiable individual, including health information.
If your information is handled by Tacklit, your rights depend on our role:
If Tacklit is the controller of your data (for example, you’re a clinician or administrator using our platform), see Your Rights and Controlling Your Information.
If Tacklit processes your information on behalf of a healthcare provider, please contact that provider directly.
You can contact us anytime at privacy@tacklit.com with questions or requests.
2. About Tacklit
Tacklit Group Pty Ltd (ABN 38 642 909 108) provides digital tools that help clinicians and care organisations deliver better health outcomes. We design and operate digital platforms that support practitioners and their clients through care, recovery and wellbeing.
For New Zealand, Tacklit Group Pty Ltd is an overseas agency under the Privacy Act 2020. We comply with the Health Information Privacy Code 2020 when handling health information and with the Information Privacy Principles (IPP) that govern all personal information.
3. What We Collect
We collect personal and health information necessary to provide and improve our services. This may include:
Identity and contact details: name, address, phone, email, and professional credentials
Profile and employment information: role, workplace, qualifications and registrations
Health information: details of symptoms, notes, assessments, or outcomes recorded by clinicians using our platform
Payment and billing information: bank or card details for paid services
Usage and device data: IP address, browser, device ID, and activity logs
Feedback and communications: messages, surveys, or forms you send us
Health information is treated with additional safeguards under the HIP Code 2020.
4. How We Collect Information
We collect information when you:
Register for or use Tacklit services
Communicate with us via chat, email, or phone
Complete a form, survey, or assessment
Apply for a job or supply services to Tacklit
Interact with our website or app (using cookies or analytics tools)
We may also collect publicly available professional information or verify practitioner qualifications using official sources.
5. How We Use Information
We use your information to:
Deliver and manage the Tacklit Platform
Support clinicians in providing care to clients
Respond to requests and technical issues
Improve and secure our services
Communicate updates and service notices
Meet legal and regulatory obligations
We may use de-identified or aggregated data to improve platform performance and insights. No identifiable health information is ever used to train or develop AI models.
6. Marketing and Communications
We may send you product updates or service information relevant to your role. You can unsubscribe at any time via the link in our emails or by contacting unsubscribe@tacklit.com.
In scenarios where Tacklit is the Data Controller, alll communications comply with the Unsolicited Electronic Messages Act 2007 (NZ).
7. Disclosure of Personal Information
We may disclose personal information to:
Your healthcare provider or authorised clinician
Vetted Third-party suppliers who provide hosting, security, payments or analytics services
Professional advisers or regulators, where required by law
Any successor entity if Tacklit undergoes a restructure or acquisition
All third-party processors are bound by confidentiality and data-protection agreements consistent with NZ privacy law. We never sell personal data.
8. Cross-Border Data Storage and Transfers
Your information is securely stored in Australia. Where personal information is transferred from New Zealand to Australia, we comply with Information Privacy Principle 12 of the Privacy Act 2020. This ensures your information continues to receive comparable protection to that required under New Zealand law.
Tacklit uses encrypted infrastructure, strict access controls and contractual safeguards with all service providers.
9. Cookies and Analytics
We use cookies and web beacons to help our website and platform function effectively. Cookies store preferences and help us understand usage patterns. You can manage cookies through your browser settings, but some features may not work if disabled.
We also use analytics tools (such as Google Analytics) to collect de-identified, aggregated data for service improvement. No identifiable or sensitive health information is shared with analytics providers.
10. Retention of Information
We retain information only as long as needed to provide our services or meet legal obligations. After that period, data is securely deleted or de-identified. Aggregated, non-personal information may be kept for statistical or research purposes.
11. Protecting Your Information
We maintain a robust security framework that includes:
Encryption of all data in transit and at rest
Role-based access controls and auditing
Ongoing staff privacy training
Regular testing and monitoring of security systems
Secure destruction of data once it is no longer needed
12. Your Rights and Controlling Your Information
Under the Privacy Act 2020 and HIP Code 2020, you have the right to:
Access your personal or health information
Request correction of inaccurate or incomplete information
Request deletion where information is no longer required
Complain if you believe your privacy has been breached
Where we are the Data Processor on behalf our our health care provider customers, any requests for information must go to the service themselves for approval and action. We will respond to requests within 20 working days. Verification of identity may be required to protect your information.
Email: privacy@tacklit.com
Address: Tacklit Group Pty Ltd, 29 Carlisle Street, St Kilda, VIC 3182, Australia
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner: www.privacy.org.nz | 0800 803 909
13. Amendments
We may update this Privacy Policy from time to time. Any changes take effect once published on our website. You should check back periodically to ensure you’re familiar with the latest version.
14. Contact Us
For any questions or concerns about this policy, please contact our Privacy Officer:
Tacklit Group Pty Ltd
Email: privacy@tacklit.com
Postal Address: Tacklit Group Pty Ltd, 29 Carlisle Street, St Kilda, VIC 3182, Australia
Last Modified: October 2025
Tacklit is committed to maintaining the privacy and confidentiality of personal information. This policy explains how we handle information for users and organisations located in New Zealand, in compliance with the Privacy Act 2020 and the Health Information Privacy Code 2020 (HIP Code).
1. Introduction
Tacklit interacts with personal data in three main ways:
(i) Data Controller – Customer Information
We act as a data controller when collecting and using information from healthcare professionals and their teams. This includes details provided when registering for a Tacklit account, using our platform, engaging with support or communicating with our team.
(ii) Data Processor – Patient / Client Information
When healthcare providers use Tacklit to manage client care, we act solely as a data processor. This means we process patient information on behalf of our customers, in line with their instructions. The healthcare provider is the data controller and remains responsible for how that information is collected and used.
(iii) Data Controller – Direct Interactions
If you engage with us directly — for example, by booking a demo, attending an event or contacting us — we may collect some information to respond to your enquiry or provide resources. We may also process publicly available information about healthcare professionals (e.g. registration or practice affiliation) for professional engagement.
“Personal information” means any information about an identifiable individual, including health information.
If your information is handled by Tacklit, your rights depend on our role:
If Tacklit is the controller of your data (for example, you’re a clinician or administrator using our platform), see Your Rights and Controlling Your Information.
If Tacklit processes your information on behalf of a healthcare provider, please contact that provider directly.
You can contact us anytime at privacy@tacklit.com with questions or requests.
2. About Tacklit
Tacklit Group Pty Ltd (ABN 38 642 909 108) provides digital tools that help clinicians and care organisations deliver better health outcomes. We design and operate digital platforms that support practitioners and their clients through care, recovery and wellbeing.
For New Zealand, Tacklit Group Pty Ltd is an overseas agency under the Privacy Act 2020. We comply with the Health Information Privacy Code 2020 when handling health information and with the Information Privacy Principles (IPP) that govern all personal information.
3. What We Collect
We collect personal and health information necessary to provide and improve our services. This may include:
Identity and contact details: name, address, phone, email, and professional credentials
Profile and employment information: role, workplace, qualifications and registrations
Health information: details of symptoms, notes, assessments, or outcomes recorded by clinicians using our platform
Payment and billing information: bank or card details for paid services
Usage and device data: IP address, browser, device ID, and activity logs
Feedback and communications: messages, surveys, or forms you send us
Health information is treated with additional safeguards under the HIP Code 2020.
4. How We Collect Information
We collect information when you:
Register for or use Tacklit services
Communicate with us via chat, email, or phone
Complete a form, survey, or assessment
Apply for a job or supply services to Tacklit
Interact with our website or app (using cookies or analytics tools)
We may also collect publicly available professional information or verify practitioner qualifications using official sources.
5. How We Use Information
We use your information to:
Deliver and manage the Tacklit Platform
Support clinicians in providing care to clients
Respond to requests and technical issues
Improve and secure our services
Communicate updates and service notices
Meet legal and regulatory obligations
We may use de-identified or aggregated data to improve platform performance and insights. No identifiable health information is ever used to train or develop AI models.
6. Marketing and Communications
We may send you product updates or service information relevant to your role. You can unsubscribe at any time via the link in our emails or by contacting unsubscribe@tacklit.com.
In scenarios where Tacklit is the Data Controller, alll communications comply with the Unsolicited Electronic Messages Act 2007 (NZ).
7. Disclosure of Personal Information
We may disclose personal information to:
Your healthcare provider or authorised clinician
Vetted Third-party suppliers who provide hosting, security, payments or analytics services
Professional advisers or regulators, where required by law
Any successor entity if Tacklit undergoes a restructure or acquisition
All third-party processors are bound by confidentiality and data-protection agreements consistent with NZ privacy law. We never sell personal data.
8. Cross-Border Data Storage and Transfers
Your information is securely stored in Australia. Where personal information is transferred from New Zealand to Australia, we comply with Information Privacy Principle 12 of the Privacy Act 2020. This ensures your information continues to receive comparable protection to that required under New Zealand law.
Tacklit uses encrypted infrastructure, strict access controls and contractual safeguards with all service providers.
9. Cookies and Analytics
We use cookies and web beacons to help our website and platform function effectively. Cookies store preferences and help us understand usage patterns. You can manage cookies through your browser settings, but some features may not work if disabled.
We also use analytics tools (such as Google Analytics) to collect de-identified, aggregated data for service improvement. No identifiable or sensitive health information is shared with analytics providers.
10. Retention of Information
We retain information only as long as needed to provide our services or meet legal obligations. After that period, data is securely deleted or de-identified. Aggregated, non-personal information may be kept for statistical or research purposes.
11. Protecting Your Information
We maintain a robust security framework that includes:
Encryption of all data in transit and at rest
Role-based access controls and auditing
Ongoing staff privacy training
Regular testing and monitoring of security systems
Secure destruction of data once it is no longer needed
12. Your Rights and Controlling Your Information
Under the Privacy Act 2020 and HIP Code 2020, you have the right to:
Access your personal or health information
Request correction of inaccurate or incomplete information
Request deletion where information is no longer required
Complain if you believe your privacy has been breached
Where we are the Data Processor on behalf our our health care provider customers, any requests for information must go to the service themselves for approval and action. We will respond to requests within 20 working days. Verification of identity may be required to protect your information.
Email: privacy@tacklit.com
Address: Tacklit Group Pty Ltd, 29 Carlisle Street, St Kilda, VIC 3182, Australia
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner: www.privacy.org.nz | 0800 803 909
13. Amendments
We may update this Privacy Policy from time to time. Any changes take effect once published on our website. You should check back periodically to ensure you’re familiar with the latest version.
14. Contact Us
For any questions or concerns about this policy, please contact our Privacy Officer:
Tacklit Group Pty Ltd
Email: privacy@tacklit.com
Postal Address: Tacklit Group Pty Ltd, 29 Carlisle Street, St Kilda, VIC 3182, Australia
Last Modified: October 2025
Tacklit is committed to maintaining the privacy and confidentiality of personal information. This policy explains how we handle information for users and organisations located in New Zealand, in compliance with the Privacy Act 2020 and the Health Information Privacy Code 2020 (HIP Code).
1. Introduction
Tacklit interacts with personal data in three main ways:
(i) Data Controller – Customer Information
We act as a data controller when collecting and using information from healthcare professionals and their teams. This includes details provided when registering for a Tacklit account, using our platform, engaging with support or communicating with our team.
(ii) Data Processor – Patient / Client Information
When healthcare providers use Tacklit to manage client care, we act solely as a data processor. This means we process patient information on behalf of our customers, in line with their instructions. The healthcare provider is the data controller and remains responsible for how that information is collected and used.
(iii) Data Controller – Direct Interactions
If you engage with us directly — for example, by booking a demo, attending an event or contacting us — we may collect some information to respond to your enquiry or provide resources. We may also process publicly available information about healthcare professionals (e.g. registration or practice affiliation) for professional engagement.
“Personal information” means any information about an identifiable individual, including health information.
If your information is handled by Tacklit, your rights depend on our role:
If Tacklit is the controller of your data (for example, you’re a clinician or administrator using our platform), see Your Rights and Controlling Your Information.
If Tacklit processes your information on behalf of a healthcare provider, please contact that provider directly.
You can contact us anytime at privacy@tacklit.com with questions or requests.
2. About Tacklit
Tacklit Group Pty Ltd (ABN 38 642 909 108) provides digital tools that help clinicians and care organisations deliver better health outcomes. We design and operate digital platforms that support practitioners and their clients through care, recovery and wellbeing.
For New Zealand, Tacklit Group Pty Ltd is an overseas agency under the Privacy Act 2020. We comply with the Health Information Privacy Code 2020 when handling health information and with the Information Privacy Principles (IPP) that govern all personal information.
3. What We Collect
We collect personal and health information necessary to provide and improve our services. This may include:
Identity and contact details: name, address, phone, email, and professional credentials
Profile and employment information: role, workplace, qualifications and registrations
Health information: details of symptoms, notes, assessments, or outcomes recorded by clinicians using our platform
Payment and billing information: bank or card details for paid services
Usage and device data: IP address, browser, device ID, and activity logs
Feedback and communications: messages, surveys, or forms you send us
Health information is treated with additional safeguards under the HIP Code 2020.
4. How We Collect Information
We collect information when you:
Register for or use Tacklit services
Communicate with us via chat, email, or phone
Complete a form, survey, or assessment
Apply for a job or supply services to Tacklit
Interact with our website or app (using cookies or analytics tools)
We may also collect publicly available professional information or verify practitioner qualifications using official sources.
5. How We Use Information
We use your information to:
Deliver and manage the Tacklit Platform
Support clinicians in providing care to clients
Respond to requests and technical issues
Improve and secure our services
Communicate updates and service notices
Meet legal and regulatory obligations
We may use de-identified or aggregated data to improve platform performance and insights. No identifiable health information is ever used to train or develop AI models.
6. Marketing and Communications
We may send you product updates or service information relevant to your role. You can unsubscribe at any time via the link in our emails or by contacting unsubscribe@tacklit.com.
In scenarios where Tacklit is the Data Controller, alll communications comply with the Unsolicited Electronic Messages Act 2007 (NZ).
7. Disclosure of Personal Information
We may disclose personal information to:
Your healthcare provider or authorised clinician
Vetted Third-party suppliers who provide hosting, security, payments or analytics services
Professional advisers or regulators, where required by law
Any successor entity if Tacklit undergoes a restructure or acquisition
All third-party processors are bound by confidentiality and data-protection agreements consistent with NZ privacy law. We never sell personal data.
8. Cross-Border Data Storage and Transfers
Your information is securely stored in Australia. Where personal information is transferred from New Zealand to Australia, we comply with Information Privacy Principle 12 of the Privacy Act 2020. This ensures your information continues to receive comparable protection to that required under New Zealand law.
Tacklit uses encrypted infrastructure, strict access controls and contractual safeguards with all service providers.
9. Cookies and Analytics
We use cookies and web beacons to help our website and platform function effectively. Cookies store preferences and help us understand usage patterns. You can manage cookies through your browser settings, but some features may not work if disabled.
We also use analytics tools (such as Google Analytics) to collect de-identified, aggregated data for service improvement. No identifiable or sensitive health information is shared with analytics providers.
10. Retention of Information
We retain information only as long as needed to provide our services or meet legal obligations. After that period, data is securely deleted or de-identified. Aggregated, non-personal information may be kept for statistical or research purposes.
11. Protecting Your Information
We maintain a robust security framework that includes:
Encryption of all data in transit and at rest
Role-based access controls and auditing
Ongoing staff privacy training
Regular testing and monitoring of security systems
Secure destruction of data once it is no longer needed
12. Your Rights and Controlling Your Information
Under the Privacy Act 2020 and HIP Code 2020, you have the right to:
Access your personal or health information
Request correction of inaccurate or incomplete information
Request deletion where information is no longer required
Complain if you believe your privacy has been breached
Where we are the Data Processor on behalf our our health care provider customers, any requests for information must go to the service themselves for approval and action. We will respond to requests within 20 working days. Verification of identity may be required to protect your information.
Email: privacy@tacklit.com
Address: Tacklit Group Pty Ltd, 29 Carlisle Street, St Kilda, VIC 3182, Australia
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner: www.privacy.org.nz | 0800 803 909
13. Amendments
We may update this Privacy Policy from time to time. Any changes take effect once published on our website. You should check back periodically to ensure you’re familiar with the latest version.
14. Contact Us
For any questions or concerns about this policy, please contact our Privacy Officer:
Tacklit Group Pty Ltd
Email: privacy@tacklit.com
Postal Address: Tacklit Group Pty Ltd, 29 Carlisle Street, St Kilda, VIC 3182, Australia
Last Modified: October 2025
Tacklit is committed to maintaining the privacy and confidentiality of personal information. This policy explains how we handle information for users and organisations located in New Zealand, in compliance with the Privacy Act 2020 and the Health Information Privacy Code 2020 (HIP Code).
1. Introduction
Tacklit interacts with personal data in three main ways:
(i) Data Controller – Customer Information
We act as a data controller when collecting and using information from healthcare professionals and their teams. This includes details provided when registering for a Tacklit account, using our platform, engaging with support or communicating with our team.
(ii) Data Processor – Patient / Client Information
When healthcare providers use Tacklit to manage client care, we act solely as a data processor. This means we process patient information on behalf of our customers, in line with their instructions. The healthcare provider is the data controller and remains responsible for how that information is collected and used.
(iii) Data Controller – Direct Interactions
If you engage with us directly — for example, by booking a demo, attending an event or contacting us — we may collect some information to respond to your enquiry or provide resources. We may also process publicly available information about healthcare professionals (e.g. registration or practice affiliation) for professional engagement.
“Personal information” means any information about an identifiable individual, including health information.
If your information is handled by Tacklit, your rights depend on our role:
If Tacklit is the controller of your data (for example, you’re a clinician or administrator using our platform), see Your Rights and Controlling Your Information.
If Tacklit processes your information on behalf of a healthcare provider, please contact that provider directly.
You can contact us anytime at privacy@tacklit.com with questions or requests.
2. About Tacklit
Tacklit Group Pty Ltd (ABN 38 642 909 108) provides digital tools that help clinicians and care organisations deliver better health outcomes. We design and operate digital platforms that support practitioners and their clients through care, recovery and wellbeing.
For New Zealand, Tacklit Group Pty Ltd is an overseas agency under the Privacy Act 2020. We comply with the Health Information Privacy Code 2020 when handling health information and with the Information Privacy Principles (IPP) that govern all personal information.
3. What We Collect
We collect personal and health information necessary to provide and improve our services. This may include:
Identity and contact details: name, address, phone, email, and professional credentials
Profile and employment information: role, workplace, qualifications and registrations
Health information: details of symptoms, notes, assessments, or outcomes recorded by clinicians using our platform
Payment and billing information: bank or card details for paid services
Usage and device data: IP address, browser, device ID, and activity logs
Feedback and communications: messages, surveys, or forms you send us
Health information is treated with additional safeguards under the HIP Code 2020.
4. How We Collect Information
We collect information when you:
Register for or use Tacklit services
Communicate with us via chat, email, or phone
Complete a form, survey, or assessment
Apply for a job or supply services to Tacklit
Interact with our website or app (using cookies or analytics tools)
We may also collect publicly available professional information or verify practitioner qualifications using official sources.
5. How We Use Information
We use your information to:
Deliver and manage the Tacklit Platform
Support clinicians in providing care to clients
Respond to requests and technical issues
Improve and secure our services
Communicate updates and service notices
Meet legal and regulatory obligations
We may use de-identified or aggregated data to improve platform performance and insights. No identifiable health information is ever used to train or develop AI models.
6. Marketing and Communications
We may send you product updates or service information relevant to your role. You can unsubscribe at any time via the link in our emails or by contacting unsubscribe@tacklit.com.
In scenarios where Tacklit is the Data Controller, alll communications comply with the Unsolicited Electronic Messages Act 2007 (NZ).
7. Disclosure of Personal Information
We may disclose personal information to:
Your healthcare provider or authorised clinician
Vetted Third-party suppliers who provide hosting, security, payments or analytics services
Professional advisers or regulators, where required by law
Any successor entity if Tacklit undergoes a restructure or acquisition
All third-party processors are bound by confidentiality and data-protection agreements consistent with NZ privacy law. We never sell personal data.
8. Cross-Border Data Storage and Transfers
Your information is securely stored in Australia. Where personal information is transferred from New Zealand to Australia, we comply with Information Privacy Principle 12 of the Privacy Act 2020. This ensures your information continues to receive comparable protection to that required under New Zealand law.
Tacklit uses encrypted infrastructure, strict access controls and contractual safeguards with all service providers.
9. Cookies and Analytics
We use cookies and web beacons to help our website and platform function effectively. Cookies store preferences and help us understand usage patterns. You can manage cookies through your browser settings, but some features may not work if disabled.
We also use analytics tools (such as Google Analytics) to collect de-identified, aggregated data for service improvement. No identifiable or sensitive health information is shared with analytics providers.
10. Retention of Information
We retain information only as long as needed to provide our services or meet legal obligations. After that period, data is securely deleted or de-identified. Aggregated, non-personal information may be kept for statistical or research purposes.
11. Protecting Your Information
We maintain a robust security framework that includes:
Encryption of all data in transit and at rest
Role-based access controls and auditing
Ongoing staff privacy training
Regular testing and monitoring of security systems
Secure destruction of data once it is no longer needed
12. Your Rights and Controlling Your Information
Under the Privacy Act 2020 and HIP Code 2020, you have the right to:
Access your personal or health information
Request correction of inaccurate or incomplete information
Request deletion where information is no longer required
Complain if you believe your privacy has been breached
Where we are the Data Processor on behalf our our health care provider customers, any requests for information must go to the service themselves for approval and action. We will respond to requests within 20 working days. Verification of identity may be required to protect your information.
Email: privacy@tacklit.com
Address: Tacklit Group Pty Ltd, 29 Carlisle Street, St Kilda, VIC 3182, Australia
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner: www.privacy.org.nz | 0800 803 909
13. Amendments
We may update this Privacy Policy from time to time. Any changes take effect once published on our website. You should check back periodically to ensure you’re familiar with the latest version.
14. Contact Us
For any questions or concerns about this policy, please contact our Privacy Officer:
Tacklit Group Pty Ltd
Email: privacy@tacklit.com
Postal Address: Tacklit Group Pty Ltd, 29 Carlisle Street, St Kilda, VIC 3182, Australia
Any other questions? Get in touch
