User Policies
Single Practitioner Terms (UK)
For solo practitioners who are both the account holder and the end user.
About these Terms and acceptance
1.1 These Single Practitioner Terms (Terms) are between Tacklit UK Ltd (company number 12700473), whose registered office is at 128 City Road, London, England, EC1V 2NX (we, us or our), and you, the individual who registers for and uses the Platform as a solo practitioner. They apply where you are both the account holder (the person who subscribes to and pays for the Services) and the end user (the person who accesses and uses the Services), together the Parties and each a Party.
1.2 These Terms bring together, in a single agreement, the commercial terms of your subscription and the terms governing your use of the Platform. Because you are both the account holder and the end user, references to the account holder and to the end user both mean you.
1.3 The Product Terms at Attachment 1 form part of these Terms and govern the way particular features of the Platform, including any AI Features, must be used by you.
1.4 You accept these Terms by clicking a box (or similar) indicating your acceptance, or by accessing or using the Services. If you do not agree to these Terms, you must not access or use the Services.
1.5 You represent that you are at least 18 years old, are a healthcare practitioner (or a person authorised to act in a practice) using the Services for the purposes of your trade, business or profession (and not as a consumer), and have authority to enter into these Terms.The Services and Licence
2.1 The Services provide you with access to our Platform and Software as a tool to schedule appointments with your clients, onboard and screen new clients, send assessments to clients and review their results, build reports and letters, issue invoices, and use any AI Features we make available to you.
2.2 In consideration of your payment of the Fees and your compliance with these Terms, we grant you a non-exclusive, non-transferable (except with our written permission), non-sublicensable and revocable licence to access and use the Services for your business purposes for the Term (Licence).
2.3 We may update, add to, vary, suspend or withdraw features of the Services (including any AI Feature) in accordance with clause 20.1.Your account and security
3.1 To use the Services you must create an Account and choose a username and password. Your Account is personal to you and you must not transfer it except with our written permission.
3.2 You are responsible for keeping your Account details confidential, for all activity on your Account, and for ensuring that all activity complies with these Terms. You must notify us promptly of any unauthorised use of your Account.
3.3 You may invite a limited number of assistants or staff (Authorised Users) to access the Platform under your Account where this functionality is available. You are responsible for your Authorised Users, for ensuring they comply with these Terms, and for their acts and omissions as if they were your own.Fees and payment
4.1 Plan and Fees: When you register, you select a subscription plan (whether monthly or annual) and the fees payable for it, as presented to you at sign-up (together, your Plan and the Fees). No free trial applies, and the Fees are payable from the commencement of the Term.
4.2 You must pay the Fees in advance for each billing period applicable to your Plan (each month for a monthly Plan, or each year for an annual Plan).
4.3 Payment is processed by our third party payment provider (for example, Stripe). You authorise us, and our payment provider, to charge your nominated payment method for the Fees and any applicable taxes on acceptance and on each renewal.
4.4 VAT: Unless stated otherwise, the Fees are exclusive of VAT and any other applicable taxes or duties, which you must pay in addition at the prevailing rate where applicable.
4.5 Failed or overdue payment: If any payment fails or is overdue, we may suspend or limit your access to the Services until the amount is paid, and we may terminate these Terms in accordance with clause 18.
4.6 Changes to Fees: We may change the Fees by giving you at least 30 days’ written notice. A change takes effect from your next renewal after the notice period. If you do not accept a change, you may cancel before it takes effect in accordance with clause 5.
4.7 Except as required by law or as expressly stated in these Terms, the Fees are non-refundable, including for any partial billing period.Term, renewal and cancellation
5.1 These Terms commence on the date you accept them and continue until cancelled or terminated in accordance with these Terms (Term).
5.2 Your Plan renews automatically at the end of each billing period (monthly for a monthly Plan, or annually for an annual Plan) at the then-current Fees, unless you cancel.
5.3 You may cancel at any time using the “cancel Account” (or similar) feature in your Account. Cancellation takes effect at the end of your current billing period, and you retain access to the Services until then.
5.4 For an annual Plan paid in advance, cancellation stops the next renewal. We do not provide pro-rata refunds for the remainder of a paid period except where required by law.
5.5 On expiry or termination, your Licence ends and you must stop using the Services. Clause 18.4 (return of your data) applies.Acceptable use
6.1 You must not access or use the Services except as permitted by the Licence, and you must not (and must not permit any other person to) use the Services in any way that breaches any applicable Laws or infringes any person’s rights (including Intellectual Property Rights and data protection or privacy rights), including to:
(a) transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing, unwanted, misleading or deceptive;
(b) damage, interfere with or interrupt the supply of the Services, or introduce viruses, malware or other malicious programs through any channel;
(c) reveal or allow others to access your Account or authentication details, or use another person’s Account;
(d) carry out, or attempt, any security breach or disruption of a network (including any act that would constitute an offence under the Computer Misuse Act 1990), or circumvent user authentication or security of the Services;
(e) reverse assemble, reverse engineer, reverse compile, copy or create derivative works from the Services or Software, except to the extent permitted by law; or
(f) use any AI Feature other than as permitted by clause 10 and the Product Terms, including to attempt to reverse engineer, extract or replicate any AI Feature or its underlying models, or to generate unlawful, harmful, infringing or deceptive content.Clinical responsibility
7.1 You are a healthcare practitioner and are solely responsible for the care you provide to your clients, including all clinical decisions, assessment, diagnosis, treatment, referral and risk management. We provide a technology platform to support your practice; we are not a healthcare provider and do not provide clinical advice or services to you or your clients.
7.2 You are responsible for complying with all Laws and your professional and regulatory obligations, including any registration with your professional body or regulator (for example, the HCPC, GMC or NMC, or a recognised membership body such as the BACP or UKCP), any registration with the Care Quality Commission (CQC) where applicable, relevant clinical standards (including NICE guidance where applicable), record-keeping and retention requirements, safeguarding and reporting obligations, and any supervision requirements.
7.3 Nothing on the Platform, in the Content, in the Services or in any AI Output is medical advice or a substitute for your own professional skill and clinical judgement. Any decision about a client is yours alone.Disclaimer
8.1 The Platform and the content made available on it (including journals, surveys, graphs, tools, information, recommendations and resources, and any AI Output) (Content) are provided for general information purposes only and on an “as is” basis. The Content is not, and must not be taken to be, medical advice, treatment or a diagnosis by us, nor individualised or customised advice. If you make use of any Content, you do so at your own risk. To the extent permitted by law, we do not assume any responsibility or liability, and you release us from all responsibility or liability, arising from or connected with your use of or reliance on the Content. It is your sole responsibility to determine the suitability, reliability and usefulness of the Services and the Content.Emergency — not a crisis service
9.1 If there is an emergency or crisis situation, or you are monitoring an at-risk client, you must contact your client by phone and must not rely on the Platform, or on any AI Feature or AI Output, to communicate with your client. The Platform is not a crisis service and must not be relied upon for an emergency situation.Artificial Intelligence
10.1 The Platform, Software and Services may include, or make available to you, AI Features. AI Features may assist you with tasks such as triaging or processing referrals, drafting or summarising clinical notes, documents and correspondence, classifying or extracting information, and producing other suggestions or outputs. We may make AI Features available, vary them, or withdraw them, at our discretion and in accordance with clause 20.1.
10.2 You acknowledge that AI Output is generated automatically using probabilistic and machine learning techniques and may be inaccurate, incomplete, out of date, misleading, biased or otherwise inappropriate, and may not reflect current clinical guidance or your client’s circumstances. AI Output is provided on an “as is” and “as available” basis. We do not review, verify, endorse or guarantee any AI Output, and make no representation or warranty as to its accuracy, completeness, reliability, fitness for any purpose, or non-infringement.
10.3 Human oversight is mandatory. AI Output is a support and drafting aid only. It is not, and must not be relied upon as, medical, clinical, diagnostic, legal, financial or professional advice, and is not a substitute for your own professional skill, judgement and clinical decision-making. You must independently review, verify and, where appropriate, correct all AI Output before relying on it, acting on it, entering it into a client record, submitting it as part of a claim, or sharing it with any client or third party.
10.4 You are solely responsible for any decision made, or action taken or not taken, on the basis of AI Output, and for ensuring that any AI Output you adopt is accurate, appropriate and compliant with all Laws and your professional obligations.
10.5 You must ensure you have all necessary rights, consents and authorisations (including from your clients) to submit User Data to, and to process it using, the AI Features, and that doing so complies with all Laws and clause 15 (Data protection).
10.6 AI Features may be enabled by Third Party AI Providers. Each Third Party AI Provider is a Third Party Input for the purposes of clause 11, and we will not be liable for any act, omission, default, change to, or unavailability of, any Third Party AI Provider or its models or services.
10.7 Data and model training: We will not use, and will not permit any Third Party AI Provider to use, identifiable User Data to train, fine-tune or otherwise improve any general-purpose or third-party AI model. We may use User Data that has been anonymised in accordance with clause 14.5 to develop, train, test, operate and improve our own AI Features and the Services.
10.8 You must not use any AI Feature to make a decision producing legal or similarly significant effects for a client by solely automated means without meaningful human review, to develop or train a competing product or model, or to generate unlawful, harmful, infringing or deceptive content.Third party inputs and integrations
11.1 The provision of the Services may be contingent on, or impacted by, third parties, suppliers, Third Party AI Providers, payment providers, accounting platforms, calendar providers and other subcontractors (Third Party Inputs). To the maximum extent permitted by law, we will not be responsible, and will have no liability, for any default or breach caused or contributed to by any Third Party Inputs.
11.2 The Services may interface or interoperate with third party software or services. Where you choose to use such functionality, you are responsible for obtaining and complying with any licences or terms for that third party software or service, and for any fees payable to the relevant third party.
11.3 This clause 11 survives termination or expiry of these Terms.Support
12.1 We may, at our discretion during the Term, provide you with support in respect of technical issues with the Services. To request support, lodge a ticket through your Account. You agree to assist us in investigating issues and to provide relevant information.Warranties
13.1 The Services are provided on an “as is” and “as available” basis and, except as expressly set out in these Terms, all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law. To the maximum extent permitted by law, we do not represent, warrant or guarantee that the Services will be secure, timely, uninterrupted or error-free, that stored User Data will be accurate or will not be lost or corrupted, that errors will be corrected, that the Services are free of harmful components, or that any AI Output will be accurate, complete, current, reliable, fit for any purpose, unbiased or non-infringing.
13.2 You warrant that: the information you provide to us is true, correct and complete; you will use the Services in accordance with these Terms; you have obtained all consents, licences, authorities and permissions necessary for us (and our sub-processors and AI Features) to provide the Services and process the User Data; and you will apply appropriate human review to all AI Output.Intellectual property
14.1 All Intellectual Property in the Software, the Services and the AI Features (including the underlying models, algorithms, prompts and configurations, and any machine learning output of the Services) is and remains owned exclusively by us or our third party service providers, licensors or Third Party AI Providers.
14.2 You must not, without our prior written consent, copy, reproduce, distribute, sell, reverse engineer, modify, frame, mirror or create derivative works from any of our Intellectual Property, or remove or alter any of our trade marks or notices.
14.3 As between you and us, all User Data is and remains your property. To the extent any AI Output is generated from, or incorporates, your User Data (for example a drafted note or summary), that AI Output forms part of the User Data as between you and us, subject to our rights in the AI Features under clause 14.1 and any terms of a Third Party AI Provider applicable to that output.
14.4 You grant us a non-exclusive licence to copy, transmit, store, back up and otherwise access the User Data during the Term (and for a reasonable period after it) solely to: supply the Services to you; diagnose problems; enhance and modify the Services; develop other services provided we anonymise the User Data; and perform our obligations under these Terms.
14.5 For the avoidance of doubt, where we anonymise the User Data (such that it is no longer personal data under UK Data Protection Law), we may use the anonymised data for an indefinite period, including to develop, train, test and improve our AI Features and the Services.
14.6 You represent and warrant that you have obtained all rights, releases and permissions necessary to provide the User Data to us and to grant the rights in these Terms, including to process it using the AI Features. You are solely responsible for the User Data and the consequences of using, disclosing, storing or transmitting it.Data protection
15.1 In respect of personal data contained in the User Data that you input into the Services, you are the controller and we are the processor (each as defined in UK Data Protection Law). The subject-matter, duration, nature and purpose of the processing, the types of personal data and categories of data subjects are as described in these Terms and our Privacy Policy.
15.2 We will, in respect of personal data we process on your behalf: (a) process it only on your documented instructions (including as set out in these Terms), unless required to do otherwise by law (in which case we will, where lawful, inform you); (b) ensure that persons authorised to process it are subject to confidentiality obligations; (c) implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk (Article 32 of the UK GDPR); (d) engage sub-processors (including Third Party AI Providers) under your general written authorisation, imposing terms no less protective than these, and inform you of any intended changes so you have the opportunity to object; (e) taking into account the nature of the processing, assist you by appropriate technical and organisational measures, insofar as possible, to respond to data subject rights requests and to comply with your obligations under Articles 32 to 36 of the UK GDPR; (f) at your choice, delete or return the personal data on termination, save to the extent we are required by law to retain it; and (g) make available information necessary to demonstrate compliance with this clause and allow for and contribute to audits.
15.3 International transfers: where we transfer personal data outside the United Kingdom, we will ensure an appropriate safeguard recognised under UK Data Protection Law is in place (for example, transfers to an adequate jurisdiction, or under the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses).
15.4 You warrant that you have a lawful basis for the processing, that you have provided all notices and obtained all consents and authorisations required for us, our sub-processors and the AI Features to process the User Data, and that your instructions will not cause us to breach UK Data Protection Law.
15.5 You consent to us collecting, using and otherwise processing your own personal data in accordance with our Privacy Policy.Our liability
16.1 Subject to clause 16.3, and to the maximum extent permitted by law: (a) we will not be liable for Consequential Loss; (b) a Party’s liability for any Liability will be reduced proportionately to the extent it was caused or contributed to by the other Party (including a failure to mitigate); and (c) our total aggregate liability for all Liability arising from or in connection with these Terms (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) is limited, at our option, to resupplying the Services or, where we elect to pay you or resupply is not possible, to the greater of: (i) the total Fees paid or payable by you in the 12 months immediately before the event giving rise to the Liability; and (ii) £5,000.
16.2 Subject to clause 16.3, to the maximum extent permitted by law, we will not be liable to you for any Liability arising from or connected with: the delivery of your services to your clients (including any malpractice, complaint or claim by a client); your reliance on the Services or the Platform for emergency communication; your use of, or reliance on, any AI Feature or AI Output (including any inaccuracy, error, omission, bias or unsuitability, and any decision made or not made on the basis of AI Output); any Third Party Inputs (including any Third Party AI Provider); your acts or omissions or those of your Authorised Users; any User Data; the Computing Environment; or any event outside our reasonable control.
16.3 Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be limited or excluded. Subject to that, the exclusions and limitations in this clause 16 apply.
16.4 To the maximum extent permitted by law, you will indemnify us against all Liability we suffer or incur arising from or as a consequence of your breach of clause 6 (Acceptable use), clause 10 (Artificial Intelligence), clause 14 (Intellectual property), clause 15.4 (your data protection warranties), or your use of the Services contrary to these Terms, including any claim relating to the User Data or to the care you provide to your clients.
16.5 This clause 16 survives termination or expiry of these Terms.Confidentiality
17.1 Each Party must keep confidential the other Party’s confidential information and use it only for the purpose of these Terms, except where disclosure is required by law or the information is or becomes public other than through a breach of these Terms. This clause does not affect our rights to use anonymised data under clause 14.5.Termination
18.1 You may terminate these Terms by cancelling in accordance with clause 5.
18.2 We may suspend or terminate your Account and these Terms by notice if you materially breach these Terms and (where capable of remedy) do not remedy the breach within 14 days, if any Fees remain unpaid, or if we reasonably believe you are misusing the Services.
18.3 On termination, your Licence ends, you must stop using the Services, and any Fees accrued up to the date of termination remain payable.
18.4 Return of your data: For a period of 30 days after termination, you may request export of your User Data in a reasonable format. After that period, we may delete the User Data, subject to any retention obligations imposed on us by law. You remain responsible for retaining clinical records as required by your professional and legal obligations.
18.5 This clause 18 survives termination or expiry of these Terms.Disputes
19.1 Before commencing court proceedings (other than for urgent injunctive or equitable relief), a Party must first seek in good faith to resolve any dispute through a meeting of senior representatives and, failing resolution, through mediation. If the Parties cannot agree on a mediator, either Party may ask the Centre for Effective Dispute Resolution (CEDR) to appoint one. The costs of mediation are shared equally.General
20.1 Changes to the Services: We may make changes to the Software and Services, including adding, varying, limiting, suspending or withdrawing any AI Feature, from time to time.
20.2 Changes to these Terms: We may amend these Terms by giving you at least 30 days’ written notice. By continuing to use the Services after the change takes effect, you agree to the amended Terms. If you do not agree, you may cancel in accordance with clause 5.
20.3 Assignment: You must not assign or otherwise deal with your rights or obligations under these Terms without our prior written consent (not to be unreasonably withheld). We may assign these Terms to an affiliate or in connection with a sale of our business.
20.4 Entire agreement: These Terms (including Attachment 1) are the entire agreement between the Parties and supersede all prior discussions and representations. Each Party agrees that it has no remedy in respect of any statement on which it has not relied, except in respect of fraud.
20.5 Force majeure: We will not be liable for any delay or failure to perform caused by circumstances beyond our reasonable control.
20.6 Governing law and jurisdiction: These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by the law of England and Wales, and each Party submits to the exclusive jurisdiction of the courts of England and Wales.
20.7 Notices: Notices must be in writing and may be given by email. Notices to us may be sent to hello@tacklit.com.
20.8 Relationship: These Terms do not create a partnership, joint venture, employment or agency relationship between the Parties.
20.9 Severance: If any provision is held to be void, invalid or unenforceable, it is to be read down as narrowly as necessary or, failing that, severed, without affecting the remainder of these Terms.
20.10 Third party rights: A person who is not a Party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.Definitions
In these Terms, unless the context otherwise requires:
Account means the account through which you access and use the Services.
AI Feature means any functionality within the Platform, Software or Services that uses artificial intelligence, machine learning, large language models, natural language processing, automated reasoning, generative AI or similar technologies to generate, suggest, summarise, classify, extract, transcribe, triage, draft, score or otherwise process content or data, whether made available now or in the future, and whether developed by us or enabled by a Third Party AI Provider.
AI Output means any content, text, summary, suggestion, classification, score, ranking, draft, transcription, recommendation or other output generated or produced by an AI Feature.
Authorised User means any assistant or staff member you invite to access the Platform under your Account.
Computing Environment means your computing environment, including all hardware, software, information technology and telecommunications services and systems.
Consequential Loss means any indirect or consequential loss, any loss of profit, revenue, business, goodwill, opportunity, savings, reputation or use, and any loss or corruption of data, in each case whether direct or indirect, and whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.
controller, processor, personal data and data subject have the meanings given in UK Data Protection Law.
Fees means the fees payable for your Plan, as presented to you at sign-up and as varied under clause 4.6.
Intellectual Property means any copyright, trade marks, designs, patents, domain names, know-how, inventions, processes, trade secrets, confidential information, circuit layouts, software, databases or source code, and any application or right to apply for registration of, and any improvement to, the foregoing.
Laws means all applicable laws, statutes, regulations, codes, guidelines, standards, protocols, consents, approvals, permits and licences, and any requirements or directions of a regulator or other person with authority to bind the relevant Party.
Liability means any expense, cost, liability, loss, damage, claim, demand, proceeding or judgment, howsoever arising, whether direct or indirect and whether present, future or contingent.
Plan means the subscription plan (monthly or annual) you select at sign-up.
Platform means our platform, including the Software on the web and mobile applications, and the Services.
Privacy Policy means our privacy policy applicable to the United Kingdom, as updated from time to time.
Product Terms means the terms set out in Attachment 1.
Services means the provision of access to the Platform and Software as described in clause 2.1, including any AI Features we make available to you.
Software means the software used to provide the Services, including any update, modification or release.
Third Party AI Provider means any third party whose artificial intelligence or machine learning models, application programming interfaces, infrastructure or services are used to enable, host or deliver an AI Feature.
Third Party Inputs has the meaning given in clause 11.1.
UK Data Protection Law means the UK GDPR (as defined in the Data Protection Act 2018), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, and all other data protection and privacy laws applicable in the United Kingdom, in each case as amended or replaced from time to time.
User Data means the information, documents and other data provided by you or your Authorised Users to us, or inputted into the Software, or stored by the Services as a result of your use of the Services.
ATTACHMENT 1 – Product Terms
These Product Terms form part of, and are subject to, the Single Practitioner Terms. References to “You” and “your Authorised Users” include you as a solo practitioner.
Clinical assessments
A. Tacklit provides a library of clinical assessments for you and your Authorised Users to administer via the Platform.
B. You are responsible for selecting which assessment to use with which client.
C. On completion, results are presented to you verbatim as answered by the client, together with any scoring interpretation associated with that assessment. Scores and interpretations are not made available directly to clients; you are responsible for sharing that information in a manner suitable based on your sole clinical judgement.
D. Assessments are not editable or adaptable outside the specifications of their commonly used framework. Tacklit provides them ‘as-is’ for you to use based solely on your clinical judgement.
E. These clinical assessments, and any accompanying Intellectual Property, are not owned by Tacklit, and using them via the Platform gives you no claim to that Intellectual Property.
F. You warrant that you use each assessment solely for the purpose for which it is intended, in support of your work with your clients, and in line with any licensing or rights associated with it, and that you will not subvert, remove or circumvent any such limits.
G. Tacklit will endeavour to provide access to relevant clinical assessments based on prevailing scientific evidence, but makes no guarantee to make available any specific instrument, and may add, remove or change the selection without prior notice.
Micro journaling
A. Tacklit provides the capability to offer your clients the ability to keep a micro journal of their thoughts, emotions and lived experiences via the Platform.
B. You are responsible for deciding which clients to invite and which journal check-in program they follow.
C. A client who accepts is asked to choose whether to share entries with you or keep them private. If they consent to sharing, entries are visible to you securely via the client profile.
D. Data entered via Micro Journaling is owned by the client and governed by the Client End User Licence Agreement. A client may revoke sharing consent at any time without permission from you or us, and may withdraw access to historical entries.
E. Tacklit captures and shares journaling content ‘as-is’ without editing, curation, moderation or interpretation, and takes no responsibility for its accuracy, truthfulness, completeness or appropriateness.
F. This is not a crisis service. It is not monitored for content or intent. By using it, you and your clients expressly consent to not using it to share information that is time-sensitive, urgent or critical.
Digital Agreements
A. Tacklit provides the capability to create and administer digital consent forms for the purpose of entering into a healthcare practitioner-client relationship.
B. These digital agreements are created, edited and amended solely by you as User Content. Tacklit does not review, moderate or edit them, and does not endorse or verify the legality, legitimacy or suitability of any clause or term.
C. Clients signal agreement via an ‘e-Signature’, stored with metadata including time, date and confirmed profile authentication.
D. You may configure Tacklit features to align with terms you set (for example, preventing change requests inside a cancellation window).
E. Tacklit does not enforce, underwrite or become an accountable party for any agreement you enter into with your clients. Any breach is a matter for you to pursue directly with them.
Calendar & Scheduling
A. Tacklit enables you and your Authorised Users to set up and manage appointments and availability within the Platform.
B. You are responsible for setting up appointments and the rules for accepting, changing and cancelling bookings, within the parameters required by Tacklit (duration, start times, gaps, lead time, timezone, etc.).
C. Instant Book appointments are confirmed instantly; Requests to Book require your confirmation, and we hold the requested time until you approve or decline.
D. You are fully responsible for managing your availability. Tacklit endeavours to avoid clashes but does not guarantee this in all scenarios.
E. Tacklit endeavours to maintain connections with third party calendars you enable, but does not guarantee their uptime, performance or accurate transmission of information.
Custom Surveys
A. Tacklit provides the capability to create and administer Custom Surveys via the Platform to capture relevant and timely information to aid your clinical decision making.
B. You are wholly responsible for deciding which clients to invite, which survey, and at what point.
C. A client who accepts must consent to sharing the information, which is then visible to you securely via the client profile.
D. You warrant that the information you gather is genuine and justifiably in the best interest of the client.
E. Tacklit captures and shares survey content ‘as-is’ without editing, curation, moderation or interpretation, and takes no responsibility for its accuracy, truthfulness, completeness or appropriateness.
F. This is not a crisis service and is not monitored. By using it, you and your clients expressly consent to not using it to share information that is time-sensitive, urgent or critical.
AI Features
A. Tacklit may make available AI Features within the Platform that use artificial intelligence and machine learning to assist you with tasks such as triaging or processing referrals, drafting or summarising clinical notes, documents and correspondence, classifying or extracting information, and producing other suggestions or outputs. AI Features support, and do not replace, your professional skill and judgement.
B. AI Output is generated automatically and may be inaccurate, incomplete, out of date, biased, fabricated or otherwise inappropriate. Tacklit provides AI Output ‘as-is’ and does not review, verify, moderate, curate or interpret it, and takes no responsibility for its accuracy, truthfulness, completeness, currency or appropriateness.
C. Human oversight is mandatory. You must review, verify and, where appropriate, correct all AI Output before relying on it, acting on it, entering it into a client record, submitting it as part of a claim, or sharing it with any client or third party. You remain solely responsible for all such content and decisions, which must be based on your clinical judgement.
D. AI Output is not medical, clinical, diagnostic or professional advice, and is not a diagnosis, treatment recommendation or care decision. All clinical decisions about a client remain yours alone.
E. You are responsible for deciding where to use any AI Feature, ensuring the information you submit is accurate and lawfully provided, obtaining any client consents required, and complying with all Laws and your professional, regulatory and record-keeping obligations.
F. Information you submit to an AI Feature may be processed by Tacklit and by Third Party AI Providers solely to provide the AI Feature. Tacklit will not use, and will not permit any Third Party AI Provider to use, identifiable User Data to train, fine-tune or improve any general-purpose or third-party AI model. Tacklit may use anonymised data to develop and improve its own AI Features and Services. Handling of personal data is governed by the Privacy Policy and clause 15.
G. This is not a crisis service. AI Features are not monitored for content or intent and are not a messaging or emergency service. By using any AI Feature, you and your clients expressly consent to not using it to share or respond to information that is time-sensitive, urgent or critical.
H. Tacklit reserves the right to add, change, limit, suspend or remove any AI Feature, and to change the Third Party AI Providers that enable it, without prior notice at any time.
I. You must not use any AI Feature to make a decision producing legal or similarly significant effects for a client by solely automated means without meaningful human review, to reverse engineer, extract or replicate any AI Feature or its underlying models, to develop a competing product or model, or to generate unlawful, harmful, infringing or deceptive content.
Questions and notices:
Tacklit UK Ltd (company number 12700473) · 128 City Road, London, England, EC1V 2NX · hello@tacklit.com
Version: 26 June 2026
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